Privacy Policy

Effective Date: 9-7-25

At Firmes Fencing (“Company,” “we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, or engage with our services. By using our website or services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, physical address, and other details you provide when requesting a quote, filling out a form, or contacting us.
Communication Data: Information related to email, text message, or phone communications between you and our company.
Payment Information: If applicable, we may collect billing or payment details to process transactions securely.
Technical Information: IP address, browser type, device information, and cookies to improve website functionality and user experience.
Service Information: Details about the services requested, preferences, and customer feedback.

2. How We Use Your Information

We use the information we collect to:

Provide quotes, estimates, and complete service requests.
Communicate with you via phone, email, or text message.
Send service updates, promotions, and marketing communications (if you have opted in).
Improve our website, services, and customer experience.
Comply with legal obligations and protect against fraudulent activity.

3. Text Messaging & Email Communications

By providing your phone number or email address, you consent to receive messages related to your inquiries, services, or promotional offers.
Message and data rates may apply. You may opt out of promotional communications at any time by replying STOP to text messages or clicking Unsubscribe in emails.
Transactional or service-related messages may still be sent as needed to fulfill your requests.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking tools to:

Analyze website traffic and usage.
Personalize content and improve user experience.
Deliver relevant ads through third-party platforms.
You may disable cookies in your browser settings, but some features of our site may not function properly.

5. Sharing Your Information

We do not sell or rent personal information. We may share information only with:

Trusted third-party vendors who help us operate our website, process payments, or deliver services.
Legal authorities if required to comply with applicable laws, regulations, or legal processes.
Business partners in the event of a merger, acquisition, or transfer of assets.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, disclosure, or misuse. However, no data transmission over the internet or storage system is 100% secure, and we cannot guarantee complete security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

8. Your Privacy Choices

You have the right to:

Request access, correction, or deletion of your personal information.
Opt out of marketing communications at any time.
Limit cookies or tracking technologies through your browser settings.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:
Firmes Fencing
Email: firmesfencing19@gmail.com
Phone: 678-908-0728